You can delete your account at any time. Here is how, and what is deleted and what is kept.
Last updated: October 2026
One El Marakby (المراكبي) account covers both the elmarakby.com website and the El Marakby Android app: you sign in with your mobile number and a one-time code sent to you on WhatsApp. The account is optional — online ordering and table booking work without one.
In the app: open the Account tab, tap Delete account, and confirm.On the website: sign in, open your account page, tap Delete account, and confirm.By contacting us: message us on WhatsApp at 0555291131 from the mobile number registered on the account, or email info@elmarakby.comwith that number, and ask us to delete it. We delete it once we have confirmed the request comes from the number's owner, and confirm back to you.
Deleting from the app or the website removes your account immediately and permanently — it cannot be restored — together with: your registered mobile number, name, email, saved addresses, favorites, loyalty points and tier, and the sign-in codes sent to your number. If you sign in again later with the same number, a new, empty account is created.
Orders you have already placed are not deleted: they are sales records we are required by law to keep for accounting and tax purposes. Each order keeps everything you entered when you placed it — your name, mobile number, email if you gave one, delivery address together with the location pin and building or door photos if you added them, the bank-transfer receipt image if you paid by transfer, and the items, amount and your notes — along with any WhatsApp messages you sent us about that order and your reply to our feedback question, but it is no longer linked to any account. We keep these records for as long as the laws of the Kingdom of Saudi Arabia require for accounting and tax records, after which they are deleted or anonymized.
After deletion you are signed out in the app and on the website. What the app keeps only on your device — such as your cart and chosen language — is erased when you uninstall the app.
Table bookings and other WhatsApp messages are not linked to the account and are covered by our Privacy Policy. You can ask us to delete them too, on WhatsApp at 0555291131 or by email at info@elmarakby.com.