The rules that govern your use of our website, reservations, and online ordering.
Last updated: October 2026
These terms and conditions govern your use of the El Marakby restaurant website in Jeddah and the reservation and online ordering services available through it. By using the website or submitting a reservation request or an online order, you acknowledge that you have read and agreed to these terms.
You can order from the menu through the website or the app in three ways: delivery within Jeddah only, to the districts listed at checkout, with a delivery fee set by the district and shown before you confirm; pickup from the restaurant; or dine-in by entering your table number. We take online orders from 1:00 PM to 12:00 AM Saudi time, which may differ from the dining room's hours. Once your order is submitted you receive a reference (for example EM-XXXXXX) to follow its status on the order tracking page. An order stays provisional until our team confirms it, and we may contact you by phone or WhatsApp to confirm it or to check a detail.
All prices shown on the menu are in Saudi Riyals (SAR) and include VAT (15%) in accordance with the regulations of the Kingdom of Saudi Arabia; the applicable price is the one shown when you place your order. Delivery orders are paid in advance online by card (mada / Visa / Mastercard) or Apple Pay — there is no cash on delivery. Pickup and dine-in orders can be paid in cash at the restaurant or online by card or Apple Pay. Online payments go through a licensed payment gateway: your card details are entered on the gateway's own page, not on our website, and we do not store them.
You can change or cancel your order by calling us at 0555291131 before we start preparing it. If an order paid online is cancelled — by you before preparation, or by us because we cannot fulfil it or an item is unavailable — we refund the amount paid for the order, or for the part we could not provide, to the same card or Apple Pay account through the payment gateway; it reaches your account within the time your card issuer takes. Amounts paid in cash or by transfer are returned the same way, and we will contact you to arrange it. The restaurant reserves the right to decline or cancel an order if we cannot confirm it with you or if the requested items are unavailable, in which case any amount paid is refunded in full.
A reservation request made through the website is not final until our team contacts you by phone or WhatsApp to confirm it. Please arrive on time; during peak hours we may be unable to hold your table for more than 15 minutes past the reservation time. For large groups and events, we recommend contacting us directly well in advance.
You can modify or cancel your reservation free of charge by contacting us at 0555291131 before your reservation time. We appreciate advance notice of any change so we can offer the table to other guests. The restaurant reserves the right to cancel a reservation if we are unable to confirm it with you.
Subscribing to the newsletter is entirely optional and is activated by a confirmation email sent to your address. You can unsubscribe at any time using the link in every email, and doing so does not affect your reservations or orders.
All website content — including text, dish photography, logos, and designs — is owned by or licensed to El Marakby and protected by intellectual property laws. It may not be copied, republished, or used commercially without our prior written permission.
We may update these terms from time to time to reflect our services or regulatory requirements. The updated version takes effect as soon as it is published on this page. Your continued use of the website after an update constitutes acceptance of the revised terms.
For any questions about these terms or our services, we are happy to hear from you by email at info@elmarakby.com, by phone at 0555291131, or in person at Jeddah — Tahlia St. at Madinah Rd., Tahlia Walk.